Home | Contact Us | 1.800.782.8215
Order By Category

Terms & Conditions

New Distributor Requirements

Pyramid Checks & Printing is a for-trade-only printer. As such, all distributors wishing to sell Pyramid's printed products must posses a valid resale license/tax exempt certificate from the state in which they are physically located. Distributors must provide a copy of their state resale certificate and complete Pyramid's credit application fully, providing at least two trade references. Upon acceptance of the distributor application, Pyramid requires all first-time distributor orders to be accompanied by payment. Please call to verify Product charges and obtain a shipping estimate prior to sending the order.


Send all orders to: or fax to 207.797.7597 or 800-891-5707 or mail to Pyramid Checks & Printing Attention: Order Entry 208 Riverside Industrial Parkway Portland, Maine 04103. Pyramid reserves the right to accept or reject any order it receives.

Purchase Orders

When using your own purchase order, please include all information normally requested on the Pyramid order form. A copy of the most current order form may be found at the end of this notebook section. Using Pyramid's standardized order forms for submitting orders helps us to eliminate order entry errors and additional questions to our distributors. Missing or incorrect ordering information will delay the acceptance of your order until clarified by customer service.

Order Cancellations and Changes

All orders cancelled by a Distributor are subject to all charges incurred on work accomplished before cancellation. All changes on orders must be made in writing. Verbal instructions and cancellations must be confirmed in writing to avoid misunderstandings. Email or fax transmissions are considered in writing.

Phone Orders

Phone orders are not accepted for any products. Please fax, mail, email (as attachment) or deliver via our web site your order to Pyramid customer service in writing.

Order Confirmations

All commercial and imprint orders sent to Pyramid customer service which are ready to immediately begin in-plant production are acknowledged (with expected in-plant delivery date) via fax within one business day of receipt. Orders with incomplete information will be acknowledged as incomplete without an in-plant production due date until all information required to complete the order is provided. Please verify order receipt, estimated delivery date and specifications each day to insure we received your order properly.

To Check Order Status

When calling for the status of an order, please have the following information ready:

  • For fastest response, reference your Pyramid order number listed in your daily fax order confirmation.
  • Distributorship name and zip code
  • Customer (imprint) name
  • Your purchase order number

Minimum Charges

Pyramid does not have a minimum invoice charge.

Purchase Agreement

In order to remain an active authorized Pyramid dealer, the dealer must order products of not less than one thousand dollars net invoice ($1,000) during any twelve-month calendar year and remain in good credit standing throughout the period.


This catalog contains net pricing only. Pyramid does not provide suggested retail pricing levels due to differences in the national marketplace we serve. All catalog and volume-discounted pricing, product offerings and product specifications are subject to change without prior notice. Pyramid makes every attempt to inform Distributors of changes to our product offerings in a timely manor. Changes to contract pricing will be made according to the terms of actual agreement.

To receive the 10% Reorder discount the following conditions must be met:

  • Discount applies to imprinted checks and deposit ticket products only at normal distributor prices.
  • Purchase order must indicate the order is a repeat and request the 10% Reorder Discount.
  • Distributor must be active for the calendar year and in good credit standing with Pyramid at the time of request.
  • The reorder must be less than 24 months from the date of the last shipment. Please note Pyramid's order record keeping policies listed later in this section.

Payment Terms

Payments must be mailed separately from orders to: Pyramid Checks & Printing Attention: Receivables Department, 208 Riverside Industrial Parkway, Portland, ME 04103. Please indicate each invoice being paid on your remittance check stub for proper allocation of your payment. Payment received without invoice allocation instructions will be applied to the oldest open invoice available until entirely applied.

Standard invoice terms are Net 30 days from the date of shipment/invoicing for all accounts in good standing. A late charge of 1½% per month will be charged after the specified number of days. This corresponds to an annual percentage rate of 18%. For your convenience, we accept Visa, MasterCard, Discover and American Express as payment methods.

All accounts with balances greater than 40 days Net will be notified of the potential for their account to be placed on credit hold via fax. Accounts with unpaid invoices dating greater than 45 days Net will be placed on immediate credit hold, with both fax and mail notification. Further processing of all in-plant and incoming orders will be halted until satisfactory response from the Distributorship is received. Please keep this in mind when managing your payables. Pyramid remains committed to helping all Distributors grow their business. Please contact us to arrange alternate payment terms should you realize your account could potentially become in poor standing. Pyramid does submit monthly credit history reports to Dunn & Bradstreet, Inc, for all of its Distributors.

Credit Memo Policy

All products produced by Pyramid are warranted free from defects in workmanship and materials. Pyramid wishes to insure your customer's satisfaction by providing superior quality products. Please have all packages opened immediately upon receipt to verify contents. Requests for credit must be made within 45 days of the invoice date.

Notify the resolution desk in the customer service department immediately of any order error. The resolution desk will work with you to immediately assess the cause of the error and provide a prompt solution for your customer.

All quality complaints will be resolved by the replacement of the product in question with products that meet our Distributor's expectations. We do not offer price adjustments for products with quality errors. Replacement will be treated as a high priority 3-Day RUSH for in-plant production and shipped in the same manor as the original order.

Permission is required before returning product to our plant. Product may or may not be required to be returned for inspection by the resolution desk. If returned without permission, the returned goods will be sent back to the Distributor's place of business and billed accordingly. A copy of the invoice or the original invoice number must accompany packages returned to Pyramid. Returned product must be in usable condition, with exception of the original quality error.

A restocking fee of 15% will be assessed for all stock goods returned, unless the return is due to error on the part of Pyramid.

Credit memos will be issued to Distributors within thirty (30) days of initial credit request confirmation at a value not to exceed the original invoice amount and applying the specific policies outlined below.


Pyramid liability for errors is limited to replacement of the items by the plant or credit for stock products. Pyramid cannot be responsible for any consequential cost incurred. Custom orders are produced according to Distributor specifications. It is the responsibility of the Distributor to protect themselves and Pyramid against violation of existing copyrights, trademarks and patents. All property held in plant for a Distributor is held at the Distributor's risk.

Billing Errors

Pyramid will credit the Distributor within one week of the verification and acknowledgement of the error.

Merchandise Not Received

All claims for missing merchandise must be made within ten (10) business days from the invoice date. Pyramid will initiate on behalf of the Distributor a tracer with the carrier immediately. Pyramid will notify the Distributor of the results of a tracer within the same business day the carrier responds. This will include the date and the name of the receiving party. If a written tracer is requested, please allow up to two (2) weeks for processing by the carrier. If a Distributor requests a replacement for the order prior to receiving the results of the tracer, the Distributor is liable for all orders produced.

Partial receipt of an order will be verified by weighing a duplicate of the order and cross checking the weight on the original carrier documents. If the actual weight is short, additional items will be shipped at no additional charge to the Distributor under a 5 Day Rush in-plant production schedule and shipped in the same manor as the original order.

No claims for shortage will be honored by Pyramid more than ten (10) days after the goods are received by either the Distributor or the Distributor's customer. Please have all orders checked immediately upon receipt.

In-Plant Delivery Times

Please refer to the specific product section of this notebook for an explanation of standard in-plant delivery times. In-plant production and carrier delivery dates are not guaranteed. All reasonable efforts will be made to accommodate Distributor's requested delivery dates. Missing a requested date does not permit cancellation of an order or refusal of delivered products. Please verify all expected delivery dates on your daily fax order confirmation for the best in-plant normal production available.

In-Plant Rush Charges

Please refer to the following chart for standard in-plant production RUSH rates. Prior plant approval is always required before submitting a RUSH order. Pyramid's failure to meet rush deadlines for in-plant production will result in a waiver of in-plant rush fees only for the Distributor. RUSH in-plant timelines only begin after a submitted order is considered complete and has been acknowledged.

Rush Time
1 Day $70.00 Inquire Imprint products only
2 Day $50.00 $90.00 Must meet C/R/digital file acceptability requirements.
3 Day $25.00 $70.00
4 Day n/a $55.00 Commercial printing only
5 Day n/a $35.00 Commercial printing only

Freight Charges

Pyramid will pre-pay and charge the Distributor for freight charges on all shipments sent directly to Distributors or their end customers. Standard shipping method is UPS ground service. Billing to a 3rd party common carrier is available with advanced approval.

1, 2 and 3 day select expedited shipping is available from UPS at Distributor request. Additional charges will be pre-paid by Pyramid and invoiced to the Distributor.

Unless the Distributor gives specific instruction, Pyramid will ship each product with the best carrier suited to the shipping destination, product, quantity and requested delivery date. Orders picked up by the Distributor, its customer, agent, or given to a common carrier, constitute delivery, transfer of title, and possession to the buyer. Any claims for damaged, lost or delayed shipments must originate with the consignee and must be filed directly against the carrier making delivery. Please have packages inspected before acceptance. Please remember, signed carrier documents constitutes acceptance of the package contents. Pyramid customer service will be glad to assist your office if problems occur.

Shipping Labels and Packing Lists

Pyramid ships all orders directly to the address the Distributor supplies with the Distributor name printed on the shipping label. No mention of Pyramid will be made on any item shipped to a Distributor customer. Distributors must indicate on their P.O. if the end customer's P.O. number must be indicated on the shipping label and packing list. Packing lists and customer reorder sheets and proofing sheets all list the Distributor as the source of product. At this time, shipping and packing labels automatically list the distributor source of the printed product. Please call in advance for the availability of third party orders prior to placing an order.

Handling Charge

For all package goods, imprint and commercial print orders, a packaging and handling charge of $2.00 per item. This charge will be assessed to all Pyramid invoices for products either shipped from or picked up by a Distributor at Pyramid's plant location. This charge is in addition to the appropriate carrier charges when shipped. These charges will be combined on the Pyramid invoice as Shipping/Handling Charges. Calculation of the total handling charge based on either per order count or on a per box count, whichever is greater.

Over/Under Runs

Pyramid commercial, non-imprinted check or deposit ticket, orders are subject to a maximum of plus or minus 10% of the quantity ordered. Exact quantities shipped will be billed. Any deviation from this practice must be clearly indicated on Distributor purchase order and be acceptable to Pyramid. Exact quantity orders for commercial printing, non-check or deposit ticket orders, are subject to a 5% up charge. Pyramid cannot be held responsible for shortages in special order materials and will produce the largest quantity possible to meet expected delivery dates. Distributors will be charged accordingly.

Custom Quotations

All quotations are valid for 30 days from the date of issue. Quotations are subject to review of artwork, sample and final specifications when received by Pyramid. Pyramid reserves the right to re-quote an order before acceptance and processing if a discrepancy is identified.

Order Record Keeping

Artwork, reorder samples, type, plates, negatives, tapes, disks, digital files and all other items supplied to Pyramid by Distributors for the production of custom printed products will be returned upon request. Otherwise, these materials are held for two years from the date of shipment and are destroyed after that time and cannot be returned.

Only the most recent version of a Distributor order will be kept on file. Following acceptance by the Distributor, or their customer, of the current order, Pyramid will carry forward only the necessary artwork and specifications to allow reorders of most current job. Reference to older job versions will not be available. Again, please keep in mind that reorder samples will only be kept on file for two years.

Non-Disclosure of Trade Secrets, Customer Lists and Other Proprietary Information

Except in connection with its services for Distributor, Pyramid Checks & Printing agrees not to use, disclose or communicate, in any manner, confidential and proprietary information about Distributor, its operations, clientele, or any other proprietary information, that relate to the business of Distributor. This includes, but is not limited to, the names of Distributor' customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential or proprietary information of Distributor including but not limited to: Sourcing of product, current sales volumes and relative size and health of the corporation. Pyramid Checks & Printing acknowledges that the above information is material and confidential and that it affects the profitability of Distributor. Pyramid Checks & Printing understands and that any breach of this provision, or of any other Confidentiality and Non-Disclosure Agreement, is a material breach of this Agreement.

To the extent Pyramid Checks & Printing feels that they need to disclose confidential and proprietary information; they may do so only after being authorized to so do in writing by Distributor.

Non-Solicitation Covenant

Pyramid Checks & Printing agrees that for a period of three (3) years following termination of this agreement, for any reason whatsoever, Pyramid Checks & Printing or its related companies will not deliberately solicit customers or clients of Distributor. By agreeing to this covenant, Pyramid Checks & Printing acknowledges that its contributions to Distributor are unique to Distributor' success and that they have significant access to Distributor' trade secrets and other confidential or proprietary information regarding Distributor' customers or clients.

Records and Accounts

Pyramid Checks & Printing agrees that all the confidential and proprietary information given to Pyramid Checks & Printing by Distributor is the property of Distributor, shall remain current and be maintained at both Pyramid Checks & Printing's and Distributor' place of business.

Return Upon Termination

Pyramid Checks & Printing agrees that upon termination of this Agreement, they will return to Distributor all of Distributor' property that has been provided to Pyramid Checks & Printing, including, but not limited to, customer lists, records and accounts, customer and Distributor information and related business documents.

Privacy & Security Policy

Please click here to view our Privacy & Security Policy